GiveSmart

Having access to the unique setup with our package was super helpful. This service pairs you with a GiveSmart professional who helps walk you through the setup for your campaign. Our professionalism was a huge help to our team in troubleshooting and configuration, and it helped us think through creative ways to make our fundraisers more effective and efficient.

As I get more familiar with the platform my opinion goes up. However, early on there were three distinct platforms that really did not connect - even logins popped up differently, and different support places. So it was not a smooth transition for us. It is getting better. I think the GiveSmart platform is wonderful for events - which is why we went with GiveSmart (until you have to send out statements/receipts which is not easy to do since you can't send via email en mass) And the others are catching up. So I think it would be a lot better starting out now. And hopefully the support for all three is more streamlined as well.

GiveSmart is well suited for nonprofits with a budget to afford the yearly fee, which varies depending on the number of contacts in your database. It is appealing for charities who want to have their donor database, fundraising campaigns, and event management all within the same framework. Before now, we used WAY too many services and software to meet various needs.

Not 100% sure at the moment, but will have a better answer in six months.

It is definitely well suited to fundraising and the silent auction functionality is great. In my experience, the event side needs work to be more user friendly.

GiveSmart works great as a fundraising platform. Making everything very simple to use and allows our workers to save time actually talking with donors and pointing them to the things we have created.

GiveSmart has been a great choice for our organization and has allowed us to combine campaigns in ways we haven't been able to do so before. We have enjoyed the peer-to-peer capabilities as well as the donation forms, and the website is user-friendly and easy to navigate. So far we have successfully run several campaigns through the platform and have been satisfied with our experience.

Givesmart can fit companies that don't require extensive data collection at the stage of donation, but want to maintain automatic transfer of data to the database. If the organization needs to create complex forms and collect multiple layers of data, automatic transfer of data may not be possible.

Based on its features and capabilities, GiveSmart is well-suited for charity galas and auctions, virtual fundraising events, and peer-to-peer fundraising. It may be less appropriate for small-scale or informal fundraising, for nonprofits with limited tech infrastructure, or nonprofits with specific customization needs.

Overall, GiveSmart is user-friendly and worth the investment when the event needs all aspects to the program.

The company seems slow to progress with any changes customers ask for. I feel the lack of concern and contact I have had with the company has really left a bad impression on our organization. I contacted our sales rep a couple of years ago with a need, only to find out she had moved to a different position months prior, and we had a new contact. There was never any contact with us to let us know, in my experience, there was never an introduction with the new rep. I have never been able to get ahold of our new rep on the phone, nor has she ever responded to the voicemails I left. I only will get responses by email. We have never had any contact outside of contract renewal time to see if everything is ok, check to see if new features might apply to us. I never get any contact from the company as to new features, or what is happening, all I get are emails about webinars. When I raised concerns we had over a year ago in regards to functionality and things our donors were asking about, in my experience, there was no conversation about if they might implement these needs, if there was a workaround, or if they even took our thoughts as important. In my experience, when they were merging from Mobile Cause to GiveSmart, I kept waiting and being told they were going to have a CRM, which they knew was a HUGE need for us. Months of waiting later, I learn that, in fact, the CRM will not be part of what we have, but a stand-alone product and won't even integrate together. I just constantly shake my head at this company.

The plus side is they make everything very customizable for you, and you are able to make donation pages, events, etc., look, feel, and act like you want them to. In my opinion, that is also the downside. There are a million different places where you have to add text, choose colors, etc. It requires a full-time position to do it all. I am a one-person fundraising team with a full-time job elsewhere. I don't have the time to learn everything. It is just too much for a small organization.

GiveSmart is great for Galas/Auctions and other special event fundraisers and is one of the more easy platforms I have used in terms of set up and functionality.

I can only speak to the MobileCause side, which worked great. Since the merge, things have continued to function well like before, but I noticed the admin side of things (billing, help, etc.) from GiveSmart could be handled better.

I think that they are great for online donation forms, event sign-up forms, and survey forms. They are pretty easy to create and maintain.

Well suited for non-profits, however it's less appropriate as an all-encompassing platform. I would definitely suggest it for silent auction management.

Events are awesome and perfect for Givesmart. Appeals are perfect for Fundraise.

Compared to other event platforms, this one has a lot more capability and is very user friendly on the patron side - I hope they continue to develop their backend of things for reports/tracking. They are by far the best platform when it comes to texting and emailing capabilities, meaning they have the least amount of limitations - giving your guests a better experience.

We had great success using Givesmart for ticket sales and silent auctions, but it was not as easy for our live auction.

We found it easy to use with great analytics. I have used it as a bidder and now as an administrator. I would highly recommend the product to anyone needing to run an auction.

It is incredibly easy to use, and the training/help that is provided is just what is needed. It is very easy for me to train new admins, and they are able to train their users quickly.

Great for campaigns, but a little clunky to set up and administer.

Better training would be so helpful.

GiveSmart is a great tool when using a "giving thermometer" for a specific campaign.

GiveSmart is good for events over one hundred people at which you expect guests to donate throughout their time there. For us, that includes galas and golf tournaments. These events have multiple revenue streams; GiveSmart grants the opportunity to browse all those ways to give in one place.

We do not utilize GiveSmart for our Walks, which are peer-to-peer affairs. GiveSmart is beginning to create the capacity for peer-to-peer fundraising within its campaigns, but our walk process involves so much management and so many teams that we need a platform that can more seamlessly accommodate all of those in a broader fashion.

Great for virtual events. Easy to share on social media. Easy to set admin privileges. I would not use it for peer to a peer unless you have a large following already. The flat rate was very attractive for our small organization. The reports were amazing. The reports gave us very useful information that we will refer to for our next event.

I recommended it to another small nonprofit and they felt for the price they didn't have enough event support to use the display tools as well as they wanted. I agree it's costly to have an event rep, and right now they won't even come in person. By the time you have a dedicated rep involved you have done 90% of the work yourself and checked in with your general rep. We agreed the support feels lacking - makes it hard to recommend again.

Wish when we move into our new database CRM for this info to sync with our Fundly Non-Profit Easy system.